Services
The day-to-day running of your community, so your team can stay focused on the product.
Best for: developer-tool companies, and creator and gaming communities at scale.
A member of our team acting as your dedicated Community Manager, Moderation Lead, Head Admin or other leadership role, in charge of the operations of your community.
These are rough estimates to help you gauge scale, based on typical projects. They are not quotes, and every project is different. We provide a quote during your introductory meeting, once we understand the scope of your work. Estimates do not include taxes or third-party costs such as hosting and licences.
Monthly figures show typical fees for ongoing work of that size. The hours your retainer covers are set out in your contract, and retainer contracts have a minimum term of 12 months.
Every client has a dedicated account executive, who is your liaison with the company. They are responsible for delivering the work and for keeping communication clear, and they escalate to Naomi whenever it is needed.
Retainer contracts run Monday to Friday. If you want weekend work, you can exchange it for two consecutive weekdays off, because we do not split days. A premium applies, which we negotiate when you tell us you intend to staff weekends.
Ongoing community operations are typically arranged as a monthly engagement. Every engagement is scoped in writing, so you know what is included before work begins.
Start by sending a project enquiry. If it looks like a fit, we schedule a short introductory call to evaluate it, and we do not invoice for that call.
How we work
Tell us about your community or project. We typically reply within 3 to 5 business days.
If it looks like a fit, we schedule an introductory call at the next available time. We arrange it ourselves, and we do not charge for it.
We provide a quote during that meeting, once we understand the scope of your work.
No work begins until a written service agreement is signed. We begin at the start of the contract term.
A dedicated account executive, a weekly update and a single place to ask questions. Confidentiality is included at no cost.
We look at the results with you, adjust the plan, and decide together whether to continue, change or stop.
Examples of this kind of work, with the results and the people who wrote about it.
How we grow developer communities: two Discord communities more than tripled in size, and Discord engagement up 425% year-over-year at a third.
A unified support workflow that brings community questions from Discord, GitHub and Slack into one place, with automation to track and answer them.
Read the study on One help channel across Discord, GitHub and Slack
A moderation bot, an economy and engagement system, and staff tools, built for a community of more than 300,000 members.
Read the study on Moderation and engagement tooling for a 300,000+ member community
Questions
These answers describe how we usually work. The binding terms of any engagement are set out in your written service agreement.
Most clients start with one and grow into another.
Engineering capacity for the projects and tools your developers depend on.
A fixed-scope engagement that gives your community structure, policy and direction.
Purpose-built tools, scoped and delivered against clear milestones.
A one-off refactor of a codebase that was built quickly, so it is easier to maintain, faster and safer to run.
Structured mentorship from experienced engineers and community professionals, for individuals building a career and for companies growing a team.
Tell us about your community or project, and we will tell you honestly whether we can help.
