SpellWare

Services

Custom Software.

Purpose-built tools, scoped and delivered against clear milestones.

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What is included.

  • Bots, dashboards and community integrations
  • Websites and APIs
  • Internal tools for community and support teams
  • Written scope and change control

Best for: teams that need a specific tool built well and maintained.

What you receive.

The software in question, built to your specification.

  • The software, delivered to your specification
  • A review period, in which we amend any issue that deviates from the specification before the contract is closed out

Any substantial change or addition to the specification requires renegotiating the cost of the work.

Example projects.

These are rough estimates to help you gauge scale, based on typical projects. They are not quotes, and every project is different. We provide a quote during your introductory meeting, once we understand the scope of your work. Estimates do not include taxes or third-party costs such as hosting and licences.

  • A single-page landing sitearound $6,000
  • Contribution guidelines, issue and pull request templates, workflows and contributor documentation for an open source projectaround $6,000
  • A Discord bot with moderation basics and a few custom commandsaround $7,500
  • A product marketing site of 5 to 8 pages, responsive, accessible and deployedaround $18,000
  • A public API with documentationaround $19,000
  • A relay that connects two community platforms so your staff can reply from one placearound $30,000
  • An internal admin dashboard with login and a databasearound $37,500

Your account executive.

Every client has a dedicated account executive, who is your liaison with the company. They are responsible for delivering the work and for keeping communication clear, and they escalate to Naomi whenever it is needed.

How it is arranged.

Custom builds are scoped as fixed projects, with changes to scope agreed in writing. Every engagement is scoped in writing, so you know what is included before work begins.

Start by sending a project enquiry. If it looks like a fit, we schedule a short introductory call to evaluate it, and we do not invoice for that call.

How we work

Clear scope, steady delivery, honest reporting.

  1. Send an enquiry

    Tell us about your community or project. We typically reply within 3 to 5 business days.

  2. Intake call

    If it looks like a fit, we schedule an introductory call at the next available time. We arrange it ourselves, and we do not charge for it.

  3. Quote

    We provide a quote during that meeting, once we understand the scope of your work.

  4. Agreement

    No work begins until a written service agreement is signed. We begin at the start of the contract term.

  5. Delivery

    A dedicated account executive, a weekly update and a single place to ask questions. Confidentiality is included at no cost.

  6. Review

    We look at the results with you, adjust the plan, and decide together whether to continue, change or stop.

Related past work.

Examples of this kind of work, with the results and the people who wrote about it.

Questions

Questions we are often asked.

These answers describe how we usually work. The binding terms of any engagement are set out in your written service agreement.

What technologies do you build with?

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Do you work from our specification, or help us write one?

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How do you estimate cost and timeline?

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Can we open source the software?

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How long is the review period, and what counts as a substantial change?

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Do you host and maintain the software after delivery?

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How much does it cost, and how do you bill?

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What are the deposit and invoicing terms?

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Is there a minimum term?

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How soon can you start?

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Who will do the work, and can we meet them first?

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What access do you need, and how do you handle confidentiality?

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How do you report progress?

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How do we end a contract?

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Who owns the work?

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Browse every question

Most clients start with one and grow into another.

Community Operations

The day-to-day running of your community, so your team can stay focused on the product.

Community Strategy

A fixed-scope engagement that gives your community structure, policy and direction.

Codebase Cleanup

A one-off refactor of a codebase that was built quickly, so it is easier to maintain, faster and safer to run.

Professional Mentorship

Structured mentorship from experienced engineers and community professionals, for individuals building a career and for companies growing a team.

Ready to talk about Custom Software?

Tell us about your community or project, and we will tell you honestly whether we can help.

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