SpellWare

Services

Community Strategy.

A fixed-scope engagement that gives your community structure, policy and direction.

Start a conversation All services

What is included.

  • Audit of your current community and channels
  • Structure, roles, codes of conduct and escalation paths
  • Programme design and measurement
  • A roadmap your team can run, or hand to us

Best for: companies launching or reshaping a developer community.

What you receive.

A concrete plan, handed over when the work is complete. It covers whatever your community needs, and typically includes the following.

  • The platforms you want to grow your community on, and what you need to implement on each
  • A brand voice
  • Staffing needs
  • Budget estimates

We work with you to make sure the plan feels aligned with your brand vision. Once we hand the plan over, the engagement ends. If you want long-term support, you can explore a retainer contract after the work is complete.

Example projects.

These are rough estimates to help you gauge scale, based on typical projects. They are not quotes, and every project is different. We provide a quote during your introductory meeting, once we understand the scope of your work. Estimates do not include taxes or third-party costs such as hosting and licences.

  • A community audit with recommendationsaround $5,000
  • Recruit, train and equip a moderator team, with a handbookaround $6,000
  • An audit and a 90-day planaround $7,500
  • A full multi-platform strategy with a rollout guidearound $12,500

Your account executive.

Every client has a dedicated account executive, who is your liaison with the company. They are responsible for delivering the work and for keeping communication clear, and they escalate to Naomi whenever it is needed.

How it is arranged.

Strategy work is scoped as a fixed project. Every engagement is scoped in writing, so you know what is included before work begins.

Start by sending a project enquiry. If it looks like a fit, we schedule a short introductory call to evaluate it, and we do not invoice for that call.

How we work

Clear scope, steady delivery, honest reporting.

  1. Send an enquiry

    Tell us about your community or project. We typically reply within 3 to 5 business days.

  2. Intake call

    If it looks like a fit, we schedule an introductory call at the next available time. We arrange it ourselves, and we do not charge for it.

  3. Quote

    We provide a quote during that meeting, once we understand the scope of your work.

  4. Agreement

    No work begins until a written service agreement is signed. We begin at the start of the contract term.

  5. Delivery

    A dedicated account executive, a weekly update and a single place to ask questions. Confidentiality is included at no cost.

  6. Review

    We look at the results with you, adjust the plan, and decide together whether to continue, change or stop.

Related past work.

Examples of this kind of work, with the results and the people who wrote about it.

Questions

Questions we are often asked.

These answers describe how we usually work. The binding terms of any engagement are set out in your written service agreement.

How long does it take, and what do you need from us?

Read the answer

How many rounds of feedback do we get?

Read the answer

What do we receive at the end?

Read the answer

Do you help us implement the plan?

Read the answer

How much does it cost, and how do you bill?

Read the answer

What are the deposit and invoicing terms?

Read the answer

Is there a minimum term?

Read the answer

How soon can you start?

Read the answer

Who will do the work, and can we meet them first?

Read the answer

What access do you need, and how do you handle confidentiality?

Read the answer

How do you report progress?

Read the answer

How do we end a contract?

Read the answer

Who owns the work?

Read the answer

Browse every question

Most clients start with one and grow into another.

Community Operations

The day-to-day running of your community, so your team can stay focused on the product.

Custom Software

Purpose-built tools, scoped and delivered against clear milestones.

Codebase Cleanup

A one-off refactor of a codebase that was built quickly, so it is easier to maintain, faster and safer to run.

Professional Mentorship

Structured mentorship from experienced engineers and community professionals, for individuals building a career and for companies growing a team.

Ready to talk about Community Strategy?

Tell us about your community or project, and we will tell you honestly whether we can help.

Start a conversation