- Platform
- Discord, installed to a server
- Access
- Paid, as a Discord subscription for each server
- Status
- Live
- Source code
- Public on GitHub
- Data kept
- The ticket opener's Discord ID and the thread ID, and your support role. Ticket messages stay in Discord
Community tools
Gwen Abalise.
Support tickets for Discord communities, handled in private threads, with no extra channels to manage.
What it is.
Gwen Abalise lets members of a Discord server ask for help privately. An administrator posts a Create Ticket button in a channel. When a member presses it, Gwen opens a private thread, brings in the support role you chose, and the conversation happens there.
Staff close a ticket with a button in the thread, which removes the member and keeps the thread as a record. Ticket features need an active Discord subscription for the server.
What it does.
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Private threads
Each ticket is a private thread named after the member, so it does not need a channel of its own.
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One button to start
Post a Create Ticket button in any text channel with /start. Members press it and the thread is created for them.
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Your support role
Choose the role with /role. It is added to every ticket, so the right people are told when one opens.
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One ticket per member
A member who presses the button again is pointed to their open ticket, so they cannot open duplicates.
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Closing keeps the record
Closing a ticket removes the person who opened it and leaves the thread in place for your team.
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Quiet by design
Command replies are visible only to the person who ran them, and Gwen does not read message content.
How it works
Getting started.
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Add Gwen and subscribe
Add the bot to your server and subscribe the server through Discord.
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Set the support role
Run /role and choose the role that should handle tickets.
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Post the button
Run /start and choose the channel for the Create Ticket button.
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Handle tickets
Members press the button, staff reply in the thread, and the ticket is closed with its button.
Good to know.
More from community tools.
-
Umbrelle
A Discord bot that sets a honeypot channel for catching compromised accounts.
-
Liora
Lets Discord members choose highlight words and notifies them when a message contains one.
-
Callista
A Discord app that saves any message as a bookmark in your direct messages, with notes.
Questions about Gwen Abalise?
Ask in our community server, and a person will answer. You can also browse the rest of our products.